|
| HelpMate's intuitive interface enables users to quickly generate and manage new support incidents. These incidents may be generated from a variety of sources including E-mail and the web.. |
|
| As well as the ability to link new incidents to existing problems or known errors, HelpMate rovides a full audit trail and highly flexible tracking capabilities each record. This allows users to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest. |
|
| User defined alerting procedures can also be configured to ensure that affected parties are kept up to date with the progress of incidents without having to notify them manually. |
|
|
 |
|
|
Searching Known Errors |
|
|
|
