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| Maintaining the levels of service defined in your customer's Service Level Agreement is key to any help desk operation. HelpMate makes this process easier by introducing advanced Problem Management capabilities as standard. |
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| When the underlying cause of one or more incidents is not known, a new problem record can be raised and the affected incidents can then be linked to this record. When the root cause of the problem is finally resolved or when a workaround becomes available, each of the affected parties can be automatically notified. |
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| The flexibility of HelpMate allows you to implement all or just certain elements of the problem management functionality depending on your requirements. |
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Problem Management Screen |
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Multiple Problem Closure |
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