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The Internet is a major marketing, customer service and sales tool. It enables your customers to access on-line information, request further information or report problems and queries to you.
HelpMate WebDesk provides you with the technology to integrate with the HelpMate Suite, enhancing your customer contact strategy and providing support to your field representatives.
The information on the Web is accessible at any time from anywhere, which allows your company to become a virtual company, providing 24 hour access to your customers and to your support team.
Some of the facilities provided by HelpMate WebDesk include: |
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| Benefits to your customers : |
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Customers can request literature or product information.
Customers can track orders or calls through the Web.
Customers can help themselves to answers by searching the on-line knowledge base.
Customers can log and review calls through the Web. |
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| Benefits to your team : |
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Field engineers can check on their calls.
Use of the knowledge base through the Web can help with resolution.
Field Sales can keep up to date with opportunities. |
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| Benefits to your Company : |
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It can rapidly reduce the number of calls made to your company, enabling your staff to focus on the more complicated issues.
You will have happy customers, as they don't have to wait for calls to be answered and they are always kept informed throughout the life cycle of their contact. Customers can help resolve the queries themselves, by accessing the knowledge base from your Web site. |
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